User Agreement

This User Agreement (hereinafter — the "Agreement") governs the use of the website https://lugela.pro and the LUGELA PWA application, available at https://mobile.lugela.pro, as well as the relationship between the User and Lugela Sales LLC, registration number 416359443 (hereinafter — the "Company"), arising from the use of the specified services.

1. TERMS AND DEFINITIONS

1.1. "Website" — the collection of information, materials, functions, and services available on the Internet at https://lugela.pro.

1.2. "Application" — the LUGELA PWA application, available at https://mobile.lugela.pro.

1.3. "Services" — the Website and the Application together, including the materials, functions, and online services hosted within.

1.4. "User" — a natural or legal person who uses the Services.

1.5. "Consumer" — a natural person who purchases or uses goods/services primarily for personal purposes outside entrepreneurial, professional, or other commercial activities, as defined by applicable laws.

1.6. "Account"/"Personal Cabinet" — the personalized part of the Services associated with an identified User and their data.

1.7. "Partner" — a User who has separately joined the LUGELA LIVE Partner Agreement and obtained partner status.

1.8. "Administration" — persons authorized by the Company, managing and operating the Services.

2. GENERAL PROVISIONS AND ACCEPTANCE OF THE AGREEMENT

2.1. This Agreement is a set of pre-formulated standard terms of use of the Services and, where applicable, a public offer.

2.2. Before registration, entering into an electronic contract, joining the Partner program, or any other action requiring contractual consent, the User is provided with the opportunity to familiarize themselves with the current versions of the applicable documents, open them via a direct link, and save or reproduce them electronically.

2.3. If the Service requires acceptance, the User accepts the Agreement by an active action, including by marking a separate non-pre-set checkbox and clicking a registration, confirmation, or other button. The Company may record the version of the accepted document, date, time, and other technical details necessary to verify the acceptance.

2.4. Before placing an electronic order, the User is given the opportunity to check the entered data and correct errors. Information on technical steps of concluding an electronic contract, the availability of its text, and languages is provided in the Services interface or associated documents.

2.5. Registration is not required for publicly viewing the Services unless functionality or law stipulates otherwise. Use of publicly available materials is also governed by the License Agreement and legislation.

2.6. Special functions are also subject to the Terms of Service, Privacy Policy, License Agreement, Return Procedure, Partner Agreement, and other explicitly specified rules. A special condition prevails over the general only within the relevant subject matter and only if it does not restrict the mandatory rights of the User.

3. SUBJECT OF THE AGREEMENT AND SERVICES

3.1. The Company provides the User access to information, materials, functions, and online services within their actual availability.

3.2. Within the Services, the User may have access to:

• information about LUGELA, the products, their composition, properties, rules of use, and other official data;
• materials about the health of organs and body systems;
• the LUGELA Scientific Encyclopedia, Scientific Library, and archived materials;
• search, navigation, and LUGELA AI consultant;
• registration, authorization, and account recovery;
• catalog, cart, order placement, payment, and delivery information;
• personal cabinet, order history, and available partner functions;
• information about promotions, bonuses, and special offers;
• feedback and support service;
• and other functions published by the Company.

3.3. Access to informational functions is usually provided free of charge. Goods and individual services are provided under the terms and prices indicated before placing the respective order.

3.4. The Company may develop, modify, and discontinue certain free functions of the Services for reasonable technical or business reasons, without affecting existing obligations for paid orders and non-transferable Consumer rights.

4. REGISTRATION, ACCOUNT, AND SOLE HOLDER

4.1. The User must provide accurate and up-to-date information necessary for registration, identification, order placement, or fulfillment of obligations.

4.2. Registration of an individual implies that they have the necessary legal capacity. Use of the Services by minors is performed in accordance with legal requirements, including rules on processing their personal data.

4.3. One Account is assigned to one registered User. An individual’s Account cannot simultaneously belong to two or more persons with joint ownership, joint disposal, or joint receipt of monetary rights.

4.4. If the Account is registered to a legal entity, the sole holder is that legal entity; actions on its behalf are carried out by the lawful or duly authorized representative.

4.5. Joint team management, use of two or more names in a team name, public designation of several leaders, mentors, or managers do not change the registered Account holder and do not by themselves create rights for others to the Account, partner ID, accruals, payouts, or cabinet management.

4.6. The User must keep login, password, and other access means confidential and immediately notify the Company if compromise is suspected. The User is responsible for actions done using their access means to the extent that such responsibility can be attributed to them considering circumstances, law, and timely notification.

4.7. Transfer of the registered Account holder to another person does not occur automatically and is allowed only on lawful grounds, submission of required documents, and following the Company-established procedure. Change of name/designation of the same person, confirmed by documents, is not considered a transfer to another person.

4.8. In disputes regarding the powers or ownership of an Account, the Company may temporarily restrict changes to registration/payment details and other irreversible operations until document verification. Such restriction must be proportionate to the risk and not used to unjustifiably withhold undisputed User rights.

5. ELECTRONIC INTERACTION AND NOTIFICATIONS

5.1. Legal agreements, statements, confirmations, and notifications may be made electronically using the Services, email, and other agreed electronic means where permitted by law.

5.2. Upon placing an electronic order, the Company sends or displays an electronic confirmation of order receipt. The User must be able to save or reproduce the provided contractual information.

5.3. The Company may send legally significant notifications to the User's email address or post them in the Personal Cabinet/Application if allowed by law and enabling the User to receive the information.

5.4. The User must keep contact details current. Changes to contact details are made through available functionality or support service after necessary verification.

6. RIGHTS AND OBLIGATIONS OF THE COMPANY

6.1. The Company has the right to:

• change the structure, interface, and functionality of the Services;
• perform technical work and temporarily restrict certain functions when needed;
• verify data accuracy and authority when necessary for security, payment, order fulfillment, or legal compliance;
• restrict access in case of Agreement violation, security threats, fraud, or illegal use of Services as per section 15;
• update these terms according to section 13.

6.2. The Company undertakes to reasonably ensure the operability of the Services, provide legally required information, and fulfill obligations under confirmed orders and other contracts.

7. RIGHTS, OBLIGATIONS, AND PROHIBITIONS FOR THE USER

7.1. The User may use the Services according to their purpose, access available information, and contact support.

7.2. The User must comply with laws, third-party rights, safety rules, and conditions of applicable documents.

7.3. The User is prohibited from:

• disrupting or attempting to disrupt normal operation of the Services;
• bypassing access, protection, or authentication mechanisms;
• obtaining confidential information about other Users without lawful grounds;
• impersonating another person, the Company, or its representative without authority;
• intentionally misleading others;
• using Services for illegal content, spam, fraud, manipulation, or unfair commercial practices;
• creating fake Accounts or using automation to bypass rules unless permitted by the Company;
• using materials and intellectual property objects in violation of the Company’s or third parties’ rights.

8. ORDERS, PRICES, PAYMENT, AND DELIVERY

8.1. Current product information, prices, and available payment methods are displayed in the Services before order placement.

8.2. The User must verify selected product, quantity, price, recipient data, and other essential details before confirming the order.

8.3. Payment is made through available methods in the Services via corresponding payment services. Payment processing terms and conditions of the respective provider may additionally apply.

8.4. Terms, cost, and delivery time depend on the chosen delivery method, country, and other circumstances, and are communicated to the User during order placement or in the relevant Services section.

8.5. The User must provide accurate data necessary for delivery. The Company is not liable for delivery delay or failure caused by inaccurate or incomplete User data unless otherwise provided by law.

8.6. Rules for order cancellation, return of goods, and refunds are determined by applicable laws and the Company's published Return Procedure.

9. INFORMATIONAL AND SCIENTIFIC MATERIALS

9.1. The Services may contain scientific, historical, reference, educational, and other informational materials about LUGELA, its composition, study history, research, properties, and use.

9.2. Such materials are intended for information and do not replace individual medical consultation, diagnosis, or treatment prescription.

9.3. Historical information about LUGELA's medical applications is provided for scientific-information purposes and does not constitute a current recommendation for use.

9.4. The User should follow the current official LUGELA User Instructions and qualified medical specialist recommendations when such consultation is necessary.

10. LUGELA PRODUCTS, INSTRUCTIONS FOR USE, AND LIABILITY

10.1. Lugela Sales LLC is responsible for the quality and safety of LUGELA products according to Georgian legislation and for the accuracy of official product information distributed by the Company.

10.2. The Company ensures provision of legally required information about LUGELA products to the Consumer, including information on use, storage conditions, and other essential characteristics.

10.3. The User must familiarize themselves with the current LUGELA User Instructions before using the products and abide by the recommendations and restrictions contained therein.

10.4. Individual results of product use may depend on the body condition, age, nutrition, lifestyle, concomitant diseases, medications, adherence to the Instructions, and other individual factors.

10.5. The Company does not provide individual medical prescriptions through the Services unless such service is explicitly organized by the Company in compliance with law.

10.6. The Consumer is solely responsible for complying with the current LUGELA User Instructions and provided safe use rules.

10.7. Within the limits allowed by Georgian law, the Company is not liable for consequences if a causal connection is established between such consequences and:

• a) Consumer exceeding recommended dosage;
• b) alteration in established regime, duration, or method of use;
• c) product use despite Consumer's known contraindication;
• d) failure to comply with storage conditions after product handover to Consumer;
• e) use of product after expiration date;
• f) use of product with broken seal or obvious signs of damage or alteration;
• g) self-mixing product with other substances or use in a manner not provided by Instructions;
• h) independent cancellation, substitution, or change of therapy prescribed by medical specialist;
• i) use of counterfeit, unknown origin product, or product whose contents or packaging was changed after transfer by the Company;
• k) recommendations, statements, or actions of third parties unauthorized by the Company to provide such information on behalf of LUGELA.

10.8. The Company does not guarantee cure of a specific disease, achievement of a specific individual result, or occurrence of such result within a predetermined time unless such guarantee is explicitly provided by official Company documents and allowed by law.

10.9. Information about LUGELA products should not be considered by the Consumer as a reason for independent cancellation or alteration of prescribed treatment. In case of diseases, contraindications, individual intolerance, medication intake, or adverse reaction, the Consumer is recommended to consult a medical specialist.

10.10. Occurrence of disease, health deterioration, or other adverse event during or after use of LUGELA products does not necessarily establish a causal link between product use and the event.

10.11. When filing claims related to product quality or safety, the Consumer is recommended to keep the product and packaging, batch number and expiration date information, proof of purchase, and provide the Company with available information about storage conditions and usage necessary for objective claim review.

10.12. The Company reviews each justified claim individually and, if necessary, organizes inspection of the relevant product batch and quality control documentation.

10.13. Nothing in this section excludes or limits the liability of Lugela Sales LLC for product defects, violation of mandatory quality or safety requirements, or other cases where such liability cannot be excluded or limited under Georgian law.

10.14. By placing an order, the Consumer confirms they had the opportunity to familiarize themselves with this User Agreement, current LUGELA User Instructions, contraindications, storage conditions, and other mandatory product information before purchase.

11. LUGELA LIVE PARTNER PROGRAM

11.1. Registration of a regular Account alone does not grant Partner rights unless the User has accepted the Partner Agreement and completed the required status acquisition procedure.

11.2. Partner rights and obligations, accrual procedures, structure, leadership rules, representation, and one-holder-one-cabinet policy are governed by the Partner Agreement and applicable published rules.

11.3. If a Partner purchases goods as a Consumer for personal use, mandatory consumer rights apply regardless of partner status.

11.4. Use of Services to create, manage, promote, or assist development of a pyramid scheme as defined in paragraph 1 of article 25 of the Georgian Law "On Consumer Rights Protection" — where main financial benefit is expected not from sale or use of goods or services but from recruiting other consumers — is prohibited. Lawful participation conditions in Partner Program and basis for rewards are defined by Partner Agreement and Marketing Plan.

12. PERSONAL DATA AND DIRECT MARKETING

12.1. Personal data processing complies with the Privacy Policy and Georgian legislation.

12.2. Acceptance of User, License, or Partner Agreement does not imply automatic consent to direct marketing.

12.3. If the Company sends direct marketing messages based on consent, such consent is separately, clearly, and voluntarily obtained. The User may withdraw it simply and free of charge; processing for direct marketing ceases within the period set by law.

12.4. The Company keeps records of consent/withdrawal fact and date to the extent and duration required by law.

13. INTELLECTUAL PROPERTY

13.1. Terms of use of materials, software elements, brand, and other intellectual property objects are determined by the License Agreement and legislation.

13.2. Providing access to Services does not grant the User exclusive rights to their content, design, source code, or brand.

14. AMENDMENT OF THE AGREEMENT

14.1. The Company may amend the Agreement for reasonable reasons, including changes in legislation, functionality, technologies, security requirements, payment/delivery methods, or Services structure.

14.2. Substantial changes affecting contractual rights of the registered User are published in advance, typically at least 15 calendar days before coming into effect. The Company may also notify the User by email, in the Personal Cabinet, or Application.

14.3. Changes may take effect earlier if objectively necessary to comply with law, mandatory requirement, fix vulnerability, prevent fraud, or other significant security threats.

14.4. The Company does not retroactively change terms of already completed paid orders or confirmed monetary rights of the User except as provided by law, agreement between parties, or correction of documented technical error.

14.5. If disagreeing with substantial change, the User may terminate relevant contractual relations before the change effective date unless otherwise stipulated by mandatory law or the nature of already performed contract.

15. LIABILITY AND CIRCUMSTANCES BEYOND CONTROL

15.1. Parties are liable for willful breach of obligations according to the law and this Agreement.

15.2. The Company is not liable for delays and interruptions caused by circumstances beyond its reasonable control, including failures of communication operators, banks, payment systems, cloud or logistics services, if mandatory norms do not impose liability on the Company.

15.3. Liability limitations do not apply to cases where law explicitly prohibits their limitation, including harm to life/health and mandatory Consumer rights.

16. ACCESS RESTRICTION AND TERMINATION

16.1. Upon Agreement violation, the Company may notify the User and provide a reasonable period to remedy the violation when circumstances permit.

16.2. The Company may immediately temporarily restrict access if necessary to prevent fraud, unauthorized access, information security threats, law violation, payment mechanism abuse, or substantial harm to the Company/third parties.

16.3. Restrictions must be proportionate to the violation and, if possible, affect only necessary functions.

16.4. Access restriction does not terminate undisputed rights and obligations arising before restriction unless otherwise provided by law or the nature of the obligation.

17. DISPUTE RESOLUTION AND APPLICABLE LAW

17.1. Georgian law applies to the Agreement unless mandatory private international law provides otherwise.

17.2. Parties seek to resolve disputes through direct communication and good faith negotiations. The Company examines inquiries within reasonable time and provides information on available rights protection methods.

17.3. Preliminary appeal to the Company does not limit the Consumer's or other User's right to appeal directly to competent court, Georgian Competition and Consumer Agency, Personal Data Protection Service, or other authorized body where such right is granted by law.

17.4. Disputes are resolved by competent court under applicable jurisdiction rules. Any condition contrary to mandatory procedural Consumer rights is not applied.

18. LANGUAGE, DETAILS, AND FINAL PROVISIONS

18.1. Information required by Georgian law to be provided in the state language is provided in Georgian. Russian and other language versions may be published additionally.

18.2. In case of discrepancies between language versions, the Georgian version prevails within limits permitted by law and without restricting imperative User rights.

18.3. If a provision is found invalid, other provisions remain effective if the Agreement can be performed without the invalid provision.

18.4. Company: Lugela Sales LLC;
registration number: 416359443;
legal address: Georgia, Tbilisi, Vakhtang Bochorishvili St., No. 145B;
phone: +995 574 212 519;
e-mail: sales@lugela.pro;
website: https://lugela.pro.

18.5. This edition applies to new acceptances from 10/06/2026; for previously registered Users — from the date specified in proper notification if advance notification or separate consent is required by law.