Terms of Service
1. General Provisions
These Terms of Service regulate the use of the website lugela.pro, the ordering process, payment, delivery, product returns, and interactions between the buyer and the seller.
By using the lugela.pro website and placing an order, the buyer confirms that they have read and accept these Terms of Service.
2. Information about the Seller
Seller: LLC "Anastasia"
Registration number: 416359443
Legal address: Georgia, Rustavi, Vladimir Meskheishvili III street, house 8, apt. 2
Phone: +995574213519
Email: lugelapro@gmail.com
Working hours: Mon–Fri 9:00–18:00
Detailed information about the company is available on the "Company Details" page.
3. Products and Ordering
The lugela.pro website provides information about products, including descriptions, prices, and available purchase options.
Before placing an order, the buyer independently reviews information about the selected product, its price, and purchase conditions.
An order is considered placed after entering the necessary data and confirming the order on the website.
4. Prices and Currency
Product prices are shown on the website in available currencies. The price valid at the time of order placement is displayed before payment confirmation.
When paying in a currency different from the buyer's card currency, the card-issuing bank may perform conversion at its own rate and apply additional fees.
5. Payment
Payment for products is made online using payment methods available on the website.
Payments may be accepted via VISA, MasterCard bank cards, as well as other payment methods available on the payment page.
Payment is processed through a secure payment system using modern authorization technologies, including 3D Secure if such verification is provided by the bank or payment system.
Bank card data is not stored on the lugela.pro website.
Detailed payment terms are posted on the "Payment Rules" page.
6. Delivery
Product delivery occurs after successful payment confirmation.
Delivery times, costs, and available methods depend on the recipient's country and address.
For international delivery, the buyer is solely responsible for any customs duties, taxes, import restrictions, and other legal requirements of the destination country, unless otherwise stipulated by applicable law.
Detailed delivery information is available on the "Delivery" page.
7. Product Returns and Refunds
Conditions for product returns and refunds are defined by the seller's current policies and applicable law.
The buyer can learn about the return procedure on the "Return Procedure" page.
If payment was made by bank card, refunds are made to the same card used for payment unless otherwise provided by payment system or bank rules.
The actual timing of funds being credited back may depend on the card-issuing bank and payment system.
8. Privacy and Personal Data
User personal data is processed in accordance with the website's Privacy Policy.
Information on the collection, storage, and processing of personal data is posted on the "Privacy Policy" page.
9. Liability of the Parties
The seller undertakes to provide accurate information about products, prices, payment, delivery, and returns.
The buyer is responsible for the accuracy of data provided when placing an order, including name, contact information, and delivery address.
The seller is not liable for delays caused by postal, courier, banking, payment, customs, or other third-party organizations if these circumstances are beyond the seller’s reasonable control.
10. Changes to Terms
The seller may update these Terms of Service when changing website operations, payment methods, delivery, returns, or legal requirements.
The current version of the Terms of Service is always posted on the lugela.pro website.
11. Contacts
For questions related to orders, payment, delivery, returns, or website usage, the buyer may contact the seller:
LLC "Anastasia"
Georgia, Rustavi, Vladimir Meskheishvili III street, house 8, apt. 2
Phone: +995574213519
Email: lugelapro@gmail.com
Website: lugela.pro