Terms of Service
1. General Provisions
These Terms of Service govern the use of the lugela.pro website, order placement, payment, delivery, product returns, and interactions between the buyer and the seller.
By using the lugela.pro website and placing an order, the buyer confirms that they have read and accept these Terms of Service.
2. Seller Information
Seller: Lugela Sales LLC
Registration number: 416359443
Legal address: Georgia, Tbilisi, Vakhtanga Bochorskuli St., № 145B
Phone: +995 574 212 519
Email: sales@lugela.pro
Working hours: Mon–Fri 9:00–18:00
Detailed company information is available on the "Company Details" page.
3. Products and Order Placement
The lugela.pro website provides information about products, including their description, price, and available purchasing options.
Before placing an order, the buyer independently familiarizes themselves with the information about the selected product, its price, and purchasing conditions.
An order is considered placed after filling in the necessary data and confirming the order on the website.
4. Prices and Currency
Product prices are indicated on the website in available currencies. The price effective at the time of order placement is displayed before payment confirmation.
When paying in a currency different from the buyer’s card currency, the card issuing bank may perform conversion at its own rate and apply additional fees.
5. Payment
Payment for products is made online using the payment methods available on the website.
Payment methods may include VISA, MasterCard bank cards, as well as other payment options available on the payment page.
Payments are processed through a secure payment system using modern authorization technologies, including 3D Secure, if such verification is provided by the bank or payment system.
Bank card data is not stored on the lugela.pro website.
Detailed information about available payment methods is posted on the "Payment Methods" page.
6. Delivery
Product delivery is made after successful payment confirmation.
Delivery times, cost, and available delivery methods depend on the recipient’s country and address.
For international deliveries, the buyer is solely responsible for any customs duties, taxes, import restrictions, and other legal requirements of the destination country, unless otherwise specified by applicable law.
Detailed delivery information is available on the "Delivery" page.
7. Product Returns and Refunds
Return and refund conditions are determined by the seller’s current policies and applicable laws.
The buyer can review the return procedure on the "Return Procedure" page.
If payment was made by bank card, refunds are made to the same card used for payment, unless otherwise provided by the payment system or bank policies.
The actual timing of refund credited funds may depend on the card issuing bank and payment system.
8. Privacy and Personal Data
User personal data is processed in accordance with the website’s Privacy Policy.
Information about the collection, storage, and processing of personal data is available on the "Privacy Policy" page.
9. Responsibilities of the Parties
The seller undertakes to provide accurate information about products, prices, payment, delivery, and returns.
The buyer is responsible for the accuracy of the data provided when placing the order, including name, contact information, and delivery address.
The seller is not responsible for delays caused by postal, courier, banking, payment, customs, or other third-party organizations if such circumstances are beyond the seller’s reasonable control.
10. Changes to Terms
The seller reserves the right to update these Terms of Service when changes occur in website operation, payment methods, delivery, returns, or legal requirements.
The current version of the Terms of Service is always posted on lugela.pro.
11. Contacts
For questions related to orders, payment, delivery, returns, or website use, the buyer may contact the seller:
Lugela Sales LLC
Georgia, Tbilisi, Vakhtanga Bochorskuli St., № 145B
Phone: +995 574 212 519
Email: sales@lugela.pro
Website: lugela.pro